Zero-Downtime IT Support & Lead Engine for Offshore US Staffing Agencies
Dedicated 7 PM – 5 AM IST helpdesk for Bullhorn, Ceipal, JobDiva & VoIP. Keep your recruiters selling, not troubleshooting.
- Bullhorn
- Ceipal
- JobDiva
- Avionté
- RingCentral
- Fortinet
- Azure AD
About SMNC Technologies
Your Dedicated Technology & Growth Partner for US IT Staffing
At SMNC Technologies, we bridge the operational gap between US-based IT staffing firms and offshore technical excellence. Operating exclusively during US business hours (7:00 PM to 5:00 AM IST, Monday through Friday), our Network Operations Center (NOC) functions as an integrated extension of your onshore recruitment squads.
We eliminate the friction points that cost staffing firms billable placements, from workstation downtime and Applicant Tracking System (ATS) latency to fragmented digital marketing funnels.
What Sets Us Apart: Two Engines, One Roof
Most staffing agencies juggle multiple vendors for IT infrastructure and digital growth, leading to communication silos, dropped tickets, and vulnerable web assets. SMNC Technologies unites critical infrastructure and customer acquisition under a single roof.
Mission-Critical IT Support & ATS Engineering
Your recruiters cannot afford frozen laptops, dropped VoIP calls, or broken email delivery chains. Our engineers specialize in the exact platforms US recruiters depend on daily, including Bullhorn, JobDiva, Ceipal, and Avionté, backed by a <15-minute response SLA on Outlook and ATS support tickets.
Explore IT SupportSpecialized B2B Digital Marketing
We do not use generic marketing templates. We engineer high-intent acquisition campaigns designed specifically to capture corporate hiring managers and source hard-to-find tech talent across US markets through targeted PPC, B2B SEO, and LinkedIn authority building.
Explore Digital MarketingOur Core Operational Pillars
Operating directly during US hours (EST, CST, MST, PST) ensures real-time ticket resolution while your recruiters are active, completely eliminating overnight bottlenecks.
Comprehensive management of endpoints, Azure AD / Entra ID identity management, softphones (RingCentral, 8x8), and VPN tunnels.
Simple, predictable pricing structures tailored to your fleet size, anchored by rigorous SLAs and enterprise-grade confidentiality.
Connect With Our Operations Desk
Hardware & Software Support.
Built solely for US IT Staffing firms.
Your recruiters cannot afford frozen laptops, dropped VoIP calls, or blocked submission inboxes. SMNC Technologies provides hands-on hardware and software support from 7:00 PM to 5:00 AM IST, Monday to Friday, so your recruiters maintain peak velocity.
Core Services & Stack
Night-Shift ATS & CRM Maintenance
Bullhorn, Ceipal, JobDiva
Offshore Recruiter Endpoint & Security Lockdown
Managed laptops and desktops for remote and in-office Indian recruiter teams.
VoIP & Softphone Latency Optimization
RingCentral, 8x8
Hardware IT Support
Laptops · Desktops · PeripheralsComplete physical and remote hardware fleet maintenance for your onshore and offshore recruiter squads:
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✓
Laptops & Workstations: Lenovo, Dell, HP, and Mac provisioning, remote diagnostics, RAM/SSD upgrades, and performance tuning.
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✓
Dual-Monitor & Docking Hubs: Multi-screen setup, display resolution fixes, and USB-C hub troubleshooting.
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✓
VoIP Headsets & Audio: Jabra, Poly/Plantronics headset configuration, crystal clear audio, and mic echo cancellation.
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✓
Printers, Scanners & Wi-Fi: Office network printer driver deployment, high-speed document scanner mapping, and Wi-Fi mesh optimization.
Software & ATS Support
ATS · Cloud · VoIP · IdentityRapid resolution for the specific application suite and platforms US staffing teams depend on daily:
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✓
ATS Systems: Bullhorn, JobDiva, Ceipal, Avionté, and Greenhouse session unlock, resume parsing glitch fixes, and portal sync.
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✓
Cloud Identity & 2FA: Microsoft Azure AD / Entra ID, password resets, Single Sign-On (SSO), and conditional access security.
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✓
Telephony & Softphones: RingCentral, 8x8, Nextiva, and Microsoft Teams Phone system configuration and direct dial routing.
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✓
VPNs & Remote Access: Fortinet, Cisco AnyConnect, GlobalProtect, and AWS Client VPN tunnel stabilization.
Protect candidate data and client rates.
100% Data Protection
BitLocker Encryption, Azure AD Access Rules, & Signed NDAs
Candidate PII & US Client Rate Cards
Protect Candidate PII & US Client Rate Cards across remote Indian teams.
Digital marketing for US IT Staffing.
PPC, SEO & SMO.
US Client & Candidate Acquisition Campaigns (Automated Sourcing & Outbound Funnels) built on PPC, SEO and SMO.
PPC (Pay-Per-Click)
Split-intent Google Search and LinkedIn campaigns targeting US decision-makers seeking contract IT talent.
- B2B Hiring Manager PPC: High-intent terms ("temporary tech staffing", "hire DevOps team").
- Candidate Sourcing Ads: Paid targeted job ads for niche engineers.
- Remarketing Cadence: Converting corporate visitors who browsed rate sheets.
SEO (Search Engine Optimization)
Dominating organic search where high-value client enterprise agreements originate.
- High-Intent B2B SEO: Ranking for IT staffing partner keywords.
- Local & Geo-SEO: Map pack ranking in Texas, California, NY, and Midwest tech hubs.
- Google for Jobs Schema: Automatic indexing of open requisitions on Google Job Search.
SMO (Social Media Optimization)
Turning your leadership and recruitment teams into respected LinkedIn authorities.
- LinkedIn Recruiter Authority: Profile optimization and outbound outreach to CTOs/VPs.
- Company Brand Presence: Placements, culture, and client testimonials across LinkedIn, X, and Facebook.
- Candidate Niche Groups: Social community sourcing for hard-to-fill tech disciplines.
Two Engines. One Roof.
When your IT support desk and your digital marketing operate from the same command center, your website never crashes during paid campaigns, and recruiter toolchains are always synchronized.
Simple, transparent pricing.
IT Support & Digital Marketing.
Pick the service you need, or bundle both. IT Support is priced by fleet size, and Digital Marketing is a custom proposal built around your goals.
IT Support Plans Starting-at pricing • Zero Setup Fees • No Long-Term Contracts
- Basic ATS & VoIP support
- Hardware & workstation support
- Outlook & Microsoft 365 resolution
- Support 7 PM – 5 AM IST, Mon–Fri
- Full night-shift SLA
- Security setup
- ATS & recruiter tools support
- VoIP, headset & VPN setup
- Support 7 PM – 5 AM IST, Mon–Fri
- Minimum ₹30,000 / month
- Everything in Growth
- Combined IT Support + Digital Marketing (custom bundle quote)
- Dedicated engineer & account lead
Digital Marketing Plans Custom proposal • Tailored to your goals • Flexible monthly retainers
Every plan is scoped around your hiring goals, target US markets and monthly budget, so there are no one-size-fits-all packs.
Request Custom Proposal- PPC campaigns & paid ads (Meta & Google)
- SEO & B2B organic rankings
- SMO: social posts, videos & reels
- Full-funnel strategy & competitor analysis
- Dedicated account manager
- Monthly performance report
IT Support + Digital Marketing Bundle
Get both services from one team with one invoice. Tell us your fleet size and growth goals and we'll build a custom bundle quote.
What our support desk handles, in real time.
Illustrative examples of the Outlook fixes, ATS verifications, hardware diagnostics, and digital marketing updates our US staffing clients see during an active shift.
Offshore operations: your questions answered.
What are your operational hours? Do you support the US shift?
Yes, we operate strictly aligned with US business hours. Our core night-shift helpdesk runs from 7:00 PM to 5:00 AM IST, ensuring your recruiters have real-time technical support during peak US calling, sourcing, and client submission hours.
Do you offer on-site IT support for our physical office location in India, or is it strictly remote?
We provide a hybrid support model tailored for US staffing facilities in India. In addition to our dedicated 7:00 PM – 5:00 AM IST remote night-shift helpdesk, our engineers conduct 2 scheduled on-site office visits per month. During these visits, our team handles physical infrastructure maintenance, local network/router health checks, server/workstation hardware audits, cable management, and face-to-face onboarding or troubleshooting for your team.
Which ATS, CRM, and recruitment tools do you support?
We specialize in the core tech stacks used by US IT staffing firms, including:
- Applicant Tracking Systems: Bullhorn, JobDiva, Ceipal, Avionté, and TargetRecruit.
- VoIP & Communication: RingCentral, 8x8, Dialpad, Cisco softphones, and Jabra/Poly hardware.
- Network & Security: Fortinet, Cisco AnyConnect, Azure AD (Entra ID), Microsoft 365, and Google Workspace.
How do you handle data security and confidential US client/candidate information?
Data privacy is our top priority. Our operations strictly enforce:
- Comprehensive NDA and non-compete compliance across all engineering staff.
- Mandatory endpoint security, including BitLocker full-disk encryption and antivirus management.
- Strict role-based access control via Azure AD to protect candidate PII, resumes, and US client rate cards.
How fast is your ticket resolution time during night shifts?
We guarantee a 15-minute response SLA for urgent operational blocks (such as VoIP downtime, VPN drops, or ATS access crashes) between 7:00 PM and 5:00 AM IST so your recruiters never lose candidate calls or miss submission deadlines.
Can you manage our remote or work-from-home recruiters across India?
Yes. Whether your team operates out of a physical office facility or works remotely across Tier 1, Tier 2, and Tier 3 cities in India, we provide remote L1/L2 desk support, software deployment, security provisioning, and hardware troubleshooting nationwide.
How does your pricing structure work?
We keep our pricing transparent and predictable with scalable, flat-rate monthly plans based on your active recruiter seat count—meaning no setup fees, no hidden hourly billing, and no long-term lock-ins. Custom enterprise bundles combining IT Support and B2B Lead Generation are also available.
How do we get started?
Getting started takes less than 48 hours. Schedule a quick 10-minute Tech Audit with our engineering team. We will review your current recruiter fleet setup, identify operational bottlenecks, and map out a custom support blueprint for your agency.
Request your tech & growth audit.
Tell us about your team size and challenges. Our engineering and marketing leads will review your Outlook deliverability, ATS performance and online visibility, and you will hear back within 2 business hours.
Thank you. We have your request.
SMNC Technologies has received your details. A senior specialist will review them and reply within 2 business hours.
OFFICIAL EMAIL
info@smnctechnologies.comProposals, vendor agreements & project enquiries. We reply within 2 business hours.
SCHEDULE A CALL
Book a time by emailTell us your preferred date, time and time zone and we will confirm.
CORPORATE OFFICE
Tower C3, Amarpali Golf Homes, Sector 4
Noida 201016, India
Timings: 7:00 PM to 5:00 AM IST, Mon–Fri (US Hours Coverage)