Support that runs on your business hours.
L1, L2 and L3 coverage for US IT staffing firms — recruiters, ATS platforms and back-office systems, watched around the clock so a ticket never becomes a lost placement.
Three tiers, one escalation path.
L1 Helpdesk
24×7 end-user support for recruiters and back-office staff: onboarding new hires, O365 and email issues, password resets, hardware faults and day-to-day break/fix — most resolved inside minutes, not ticket queues.
L2 Infrastructure
Server administration, Active Directory and identity management, network troubleshooting, and day-to-day operations across AWS and Azure — the layer that keeps your ATS, VoIP and file systems running without a hiccup.
L3 Engineering & NOC
Cybersecurity hardening, systems architecture, disaster recovery planning and round-the-clock NOC escalation — the engineers who get called when something needs a permanent fix, not a patch.
Onboarded like an internal team, not a vendor.
Stack audit
We map every system your recruiters touch — ATS, VoIP, email, endpoints, cloud accounts — and flag the gaps that cause downtime before they cost you a placement.
Embed & onboard
Your team gets a direct line to our helpdesk and a NOC that already understands staffing workflows — no explaining what an ATS is on every call.
Monitor & resolve
24×7 monitoring across EST, CST, MST and PST catches issues before your recruiters log in for the day.
Report & improve
Monthly uptime and ticket reporting, with recommendations to remove recurring failure points from your stack.